A full-time dental receptionist who manages scheduling, recall, phone calls, and patient communication exclusively for your practice — through Edge's managed talent platform. Trained on Dentrix and Eaglesoft.
Your front desk is checking patients in, answering phones, verifying insurance, collecting payments, and managing recall — all at once. Something always falls through the cracks.
Every Edge professional is certified through Edge Edu (only 2-4% of applicants pass) and works from a secured campus with enterprise equipment.
Appointment booking, rescheduling, waitlist management, provider calendar optimization, multi-operatory coordination
Hygiene recall outreach, reactivation campaigns, overdue patient follow-up, recall schedule optimization
Inbound call handling, new patient inquiries, emergency triage, call routing, message management
Patient registration, health history forms, insurance card capture, consent forms, portal enrollment
Confirmation calls and texts, no-show follow-up, cancellation filling, waitlist outreach
Treatment plan follow-up, financial arrangement calls, post-op check-ins, review requests
| Feature | Hire Through Edge | Dental Answering Service | Local Receptionist |
|---|---|---|---|
| How it works | Your own dedicated receptionist | Shared operators, message-taking | Full-time in your office |
| Cost | 60-70% less than in-house | $300-600/mo + per-call | $32K-$45K + benefits |
| Dental software | Dentrix, Eaglesoft certified | Usually none | You train them |
| Scheduling access | Books directly in your system | Message-taking only | Full scheduling access |
| Recall management | Active outreach daily | Not included | When they have time |
| HIPAA compliance | Built-in: campus, VPN, BAA | Limited | Your responsibility |
| Replacement guarantee | $0 cost, 7-day replacement | Swap operators | Restart hiring |
"Edge has been a beacon of hope in one of the most desperate times my practice was facing, and I feel very fortunate to have found them. The quality of talent, the speed of onboarding, and the compliance — it's everything you need."
DHR Health hired 75 dedicated professionals through Edge — including front desk and scheduling coordinators. Each receptionist works exclusively for their department, not as a shared answering service.
A remote dental receptionist handles your practice's front desk operations remotely — scheduling appointments, answering phones, managing recall, processing intake forms, confirming appointments, and communicating with patients. They work exclusively for your practice full-time through Edge, not a shared call center.
Yes. Edge dental receptionists are trained on Dentrix, Eaglesoft, Open Dental, and Curve Dental. They book, reschedule, and manage your calendar directly in your system in real-time.
Answering services take messages with shared operators who don't know your practice. Your Edge receptionist is a dedicated, full-time team member who learns your scheduling preferences, knows your providers, books appointments directly in your system, and manages recall outreach. Patients can't tell the difference from an in-office receptionist.
Yes — this is one of the highest-value things they do. Your receptionist runs daily recall outreach, reactivation campaigns for lapsed patients, and hygiene scheduling — recovering the 56% of recalls that typically go unscheduled.
No. Your receptionist answers using your practice name, follows your protocols, and has full access to your scheduling system. The experience is indistinguishable from calling your office.
Edge clients save 60-70% compared to a local receptionist hire. The flat monthly fee includes salary, benefits, Dentrix/Eaglesoft training, HIPAA compliance, and replacement guarantee.
Book a 15-minute call. We'll match you with a pre-vetted, certified professional in 7 days.
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