Every Edge customer gets a dedicated Relationship Manager — an industry expert who knows your business, knows your team, and has navigated your exact challenges across dozens of companies like yours. One person. Always in your corner. On both sides of the relationship.
Traditional hiring gives you an employee — but no support system. When the inevitable challenges come up, there's no one to call, no one who's seen this before, and no one whose job it is to help you through it.
You have to figure out if it's a training problem, a motivation problem, or a bad fit — by yourself. No advisor. No playbook. No second opinion.
When there's friction between you and an employee, you're the manager, the mediator, and the HR department — all at once.
Need three more people? You're back to job boards, interviews, and onboarding from scratch. Nobody's helping you plan or execute.
You either train them yourself, find an external program, or hope they figure it out. There's no built-in training infrastructure.
Equipment fails, attendance drops, quality slips — you're the one scrambling to fix it, pulling you away from running your business.
When you hit a challenge, you have no way to know how dozens of other businesses in your industry solved the same thing last month.
Your Relationship Manager is your primary point of contact — for both your team and your Edge talent — a bridge between both sides. When there's a concern, they already have context from both perspectives. When there's friction, they mediate. When there's an opportunity, they coordinate. This is what makes the Relationship Manager role fundamentally different from anything in traditional hiring.
These are real situations that come up in every employer-employee relationship. With traditional hiring, they're your problem. With Edge, they're a phone call to your Relationship Manager.
Your Relationship Manager assesses the situation — is it training, workflow, communication, or fit? They've seen this pattern across dozens of similar engagements and know what works.
Misalignment between you and your talent? Your Relationship Manager mediates both sides, identifies the root cause, and helps establish clearer expectations. They already have context from both perspectives.
Going from 2 hires to 6? Your Relationship Manager handles sourcing, role scoping, campus assignments, and onboarding logistics — so growth doesn't create chaos.
Your Relationship Manager coordinates with Edge Edu to enroll your hire in industry-specific training — whether it's a new system, a compliance requirement, or a skill gap.
Your Relationship Manager is already aware — they work with the talent directly to address the issue, and with you to ensure operations aren't disrupted.
Your Relationship Manager triggers the replacement guarantee — sourcing, interviewing, knowledge transfer, and onboarding a new hire in as few as 7 days. $0 cost to you.
Your Relationship Manager coordinates with the campus IT Bar — repairs, replacements, VPN issues, software access. You don't manage the tech; they do.
Your Relationship Manager has worked with dozens of businesses in your industry. They've seen your exact situation before and can tell you what's worked for others.
Every Relationship Manager is matched to a specific industry — healthcare, dental, insurance, accounting, physical therapy, or veterinary. They work exclusively with businesses like yours. That means when you call with a challenge, they've probably heard it before — last week, from another practice just like yours. And they know what worked.
When you become an Edge customer, you're matched with a Relationship Manager who specializes in your industry — healthcare, dental, insurance, accounting, and more.
Your Relationship Manager learns your workflows, expectations, communication style, and team dynamics. They become an extension of your operation — not a stranger reading a CRM note.
Weekly check-ins, proactive outreach, and always-available via phone or email. Your Relationship Manager manages the relationship between you and your talent — continuously, not just when things go wrong.
As your needs evolve — scaling, new roles, training, transitions — your Relationship Manager handles the coordination. They grow with you.
Traditional hiring gives you an employee. Edge gives you an employee, an industry expert, a mediator, and a support system — in one person.
| With Edge Relationship Manager | Traditional / Local Hire | |
|---|---|---|
| When talent underperforms | ✓ Relationship Manager assesses, advises, coordinates training | ✗ You figure it out alone |
| Communication breakdown | ✓ Relationship Manager mediates both sides with context | ✗ You're manager and mediator |
| Need to scale the team | ✓ Relationship Manager handles sourcing & logistics | ✗ Back to job boards from scratch |
| Training or upskilling needed | ✓ Relationship Manager enrolls talent in Edge Edu | ✗ You train them or find a program |
| Equipment or IT problems | ✓ Relationship Manager coordinates with campus IT | ✗ You manage all hardware & IT |
| Talent needs replacing | ✓ Relationship Manager triggers guarantee, $0 cost | ✗ Start hiring process over |
| Industry expertise | ✓ RM knows your industry deeply | ✗ No advisor available |
| Best practices from peers | ✓ RM shares what works at similar businesses | ✗ You operate in isolation |
| Support model | ✓ Phone & email, real human, no tickets | ✗ You are the support |
| Who supports the talent? | ✓ Same RM — single bridge for both sides | ✗ Also you |
A lot of customers don't realize how much their RM can help with. If you're dealing with any of the situations on this page — performance, communication, scaling, training, or just not sure how to handle something — that's exactly what your Relationship Manager is there for. Don't wait for problems to escalate. A quick call or email can save weeks of frustration.
Your Relationship Manager already knows your business. Reach out.
Contact Your Relationship ManagerMost problems that escalate didn't have to. A small performance dip, a minor miscommunication, a scheduling concern — these are all things your Relationship Manager handles every day. When you reach out early, your Relationship Manager can intervene before the issue grows. That's the whole point. You're not on your own anymore.
A dedicated Relationship Manager who knows your industry, serves both you and your talent, and has seen your exact challenges across dozens of businesses like yours. Not a ticket. Not a chatbot. A real person in your corner.