A full-time medical receptionist who answers every call, schedules every patient, and manages your front desk workflow — remotely, through Edge's managed talent platform. Not an answering service. Your team member.
Every unanswered call is a lost patient. Every scheduling error is a lost appointment. Your front desk shouldn't be a bottleneck.
Every Edge professional is certified through Edge Edu (only 2-4% of applicants pass) and works from a secured campus with enterprise equipment.
Live phone answering, call routing, message taking, urgent triage escalation, multi-line management
Appointment booking, rescheduling, waitlist management, provider calendar optimization, multi-location coordination
New patient registration, demographic collection, insurance card processing, consent forms, portal enrollment
Confirmation calls, text/email reminders, no-show follow-up, recall management, waitlist outreach
Incoming referral processing, authorization verification, specialist appointment scheduling, records transfer
Portal message responses, prescription refill requests, lab result notifications, billing inquiries
| Feature | Hire Through Edge | Answering Service | In-House Receptionist |
|---|---|---|---|
| How it works | Your own dedicated receptionist | Shared operators, scripted responses | Full-time employee on-site |
| Cost | 60-70% less than in-house | $200-800/mo + per-call fees | $32K-$45K salary + benefits |
| Practice knowledge | Learns your practice deeply | Generic scripts only | Knows practice well |
| Scheduling capability | Full scheduling access | Usually message-taking only | Full scheduling access |
| HIPAA compliance | Built-in: campus, VPN, BAA | Often limited | Your responsibility |
| Hours | Full-time, your business hours | 24/7 but impersonal | Business hours only |
| Replacement guarantee | $0 cost, 7-day replacement | Swap operators (impersonal) | Restart hiring |
"I consider Edge a concierge-level business. The talent they provide is trained, professional, and ready. My practice efficiency increased 30% within the first month."
Dr. Alim hired a dedicated team through Edge to handle front desk administration, patient communication, and scheduling — cutting costs by 50% while scaling patient access with bilingual support.
A remote medical receptionist handles everything your in-office front desk does — answering phones, scheduling appointments, patient intake, referral coordination, appointment reminders, and patient communication — they just do it from Edge's secured campus instead of your office. They work exclusively for your practice as a full-time team member.
An answering service uses shared operators with scripted responses who can usually only take messages. Your Edge receptionist is a dedicated, full-time professional who learns your practice, schedules appointments directly in your system, handles intake, and manages your entire front desk workflow. They're your receptionist — not a call center.
Yes. Edge receptionists are trained on all major practice management and EHR systems including Epic, athenahealth, DrChrono, NextGen, and Practice Fusion. They schedule directly in your system in real-time, just like an in-office receptionist would.
They don't — unless you want them to. Your receptionist answers using your practice name, follows your protocols, and has full access to your scheduling system. From the patient's perspective, they're calling your office.
Yes. Your receptionist works from Edge's secured campus with HIPAA-grade VPN, encrypted connections, and biometric access. Edge provides the BAA and manages all compliance infrastructure.
Edge clients save 60-70% compared to hiring a local receptionist. The flat monthly fee includes salary, benefits, equipment, HIPAA compliance, and replacement guarantee.
Book a 15-minute call. We'll match you with a pre-vetted, certified professional in 7 days.
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