They find someone on a job board, connect you over Zoom, and disappear. When your hire quits, gets sick, or isn't qualified — you're back to square one. That model worked in 2019. It doesn't work when you're handling PHI, managing claims, or processing prior authorizations.
Traditional VA firms have no retention infrastructure. When work-from-home contractors get a better offer, they leave.
No HIPAA training, no VPN, no encrypted connections, no biometric access. You inherit all the compliance risk.
VA firms don't train. Your hire arrives with whatever skills they listed on their resume. If payer rules change, they don't know.
Your VA works from their kitchen table. No IT support, no backup equipment, no supervision. If their internet goes down, so does your front desk.
| Feature | Traditional VA Firms | Edge |
|---|---|---|
| Talent sourcing | Job boards, freelancer marketplaces | Proprietary network — 2-4% acceptance rate through Edge Edu |
| HIPAA compliance | Self-reported. No verification. | Certified through Edge Edu. Secured campus with VPN, encryption, biometric access |
| Work environment | Work from home — unmonitored | Professional campus facility with dual ISP, backup power, IT Bar |
| Equipment | BYOD — personal laptop | Company-issued enterprise laptop, monitor, headset, webcam |
| Ongoing training | None | Continuous Edge Edu certification — payer updates, system training, career growth |
| Replacement guarantee | Varies — usually 30 days | Full replacement at $0 cost, 7-day average turnaround |
| EOR / employer of record | You manage the contractor relationship | Edge is the employer. Payroll, benefits, HR, taxes — all handled |
| Relationship manager | Account rep (sales-focused) | Dedicated RM who knows your practice, workflows, and team |
| IT support | None — you troubleshoot | On-site IT Bar at every campus. Equipment replacement within hours |
| Talent retention | ~62% at 12 months | 97% at 12 months — career paths, benefits, campus community |
| Cost | $8-15/hr + your time managing | Flat monthly fee — 60-70% less than US in-house. Everything included. |
Recruiting, interviewing, onboarding, training on your systems, lost productivity during ramp-up
Untrained VAs take months to learn your workflows. Edge talent arrives pre-certified on your systems.
If your WFH contractor exposes PHI from an unsecured network, your practice is liable — not theirs.
"We tried two different VA companies before Edge. Both hires quit within three months. With Edge, our medical biller has been with us over two years — she's better than anyone we've ever hired locally."
See how Edge's managed talent platform compares to your current staffing approach — with real numbers for your practice.
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